How can we help?

How to request deletion

Start a chat and tell us you would like to delete your Rip Emporium account. Include the email linked to your account if you have one, and tell us which sign-in method you used. For a guest account, tell us that you played as a guest so we can help you identify the account. We may need to verify ownership before processing your request. Never send passwords, sign-in codes, private keys, or full payment details.

In the app, open Settings, select Delete account in the Danger zone, and follow the confirmation steps. Uninstalling the app does not delete your account. An unresolved purchase or game operation may need to finish before deletion can proceed; contact support if you cannot complete the in-app flow.

What is deleted and what is retained

Deletion closes your game account and removes active login sessions, account sign-in links, and push-notification registrations and preferences. Authentication-provider cleanup may finish after the game account is closed. This does not delete your Apple or Google account.

Purchase, transaction, gameplay verification, and deletion audit records may be retained for reconciliation, security, fraud prevention, dispute resolution, and legal obligations. These records are not erased by the account-deletion request and currently have no fixed automatic deletion date. You may ask us to review the personal information retained about you. See our data-retention policy or ask our team in chat for details about retained records.

Account deletion does not automatically refund purchases. Refund requests are handled under the policies of the App Store or Google Play, depending on where you purchased.